BACK TO VAPEMAIL!Get ready for tons of delicious flavours!

Welcome to Vape-Mail Help Centre

If you cannot find an answer to your question please feel free to contact us 

       

 

FAQ

What Is Icons Range?

Icons Range is an E-Liquid range based on the most topped up flavours from our subscriptions! Our entire Icons range consists of 50ml shortfill E-Liquids, which have been designed to allow room for 10ml nic shots to be added. Our Icons Range are all pre steeped for at least a month

Can I Choose Which E-Liquids Flavours I Will Receive?

The individual bottles will be selected at random, however you can pick a prefered flavour profile from these options: Desserts, Fruits, Mixed or No Ice.

We believe this will provide our subscribers with a more consistent experience because you are able to select a flavour profile you like from our Icons Range and you will only receive these flavours in your subscription packs.

Will I Receive The Same Flavour More Than Once?

With the Icons Range subscriptions, it is possible you will get the same flavour more than once.

However, we will ensure that you will never receive the same flavour two months in a row.

When Will My Subscription Arrive?

Within the UK – All subscriptions are sent out via Royal Mail 48.
Outside the UK – We estimate 3-7 days within the EU and 5-10 days outside the EU.

How do the Icons Range subscriptions work?

You will be billed for your first month at checkout and sent your Icons within 48 hours, after that you will be billed on the same date of each month following that. For example, if you order your first month’s subscription on the 2nd of the month will always be billed on the 2nd.

What are Shortfill Subscriptions?

Our longest-running and most popular subscription, the Shortfill Subscriptions feature 50ml Bottles of top quality E-Liquid with Nic Shots included. Select the plan that suits you best and we’ll dispatch your subscription within 48 hours.

Will I know which E-Liquids flavours I am going to get?

With our shortfill subscriptions – No! That is part of the fun 🙂

However, if you choose one of our Icons Range or VapeSalt subscriptions you can select your preferred flavour profile.

What Is The VapeMail Prize Wheel?

Every month we give away huge prizes to our members!

Each of our Gold Shortfill subscribers will receive one spin per month and our Platinum Shortfill subscribers will receive two spins per month.

There will be some fantastic prizes on offer, which may change on a monthly basis as we introduce better products.

What Are Top-Ups?

If you’ve really enjoyed one (or more!) of the VapeMail shortfill E-Liquids you have received this month, you can purchase Top Ups of those flavours at an exclusive subscriber price. Visit our Top-Ups page to find out more.

What Nicotine Strength Are The E-Liquids?

All of our Shortfills come as 50ml nicotine-free bottles with nicotine shots included as part of our package to bring them up to 3mg.

What is VapeSalt?

VapeSalt is a nicotine salt range created by VapeMail. 10 fabulous flavours mixed in our ISO clean room with 20mg of nicotine to give you the smoothest nicotine hit from your pod device.

What is Nicotine Salt?

Nicotine salt allows you to vape higher nicotine strength liquids without the harshness so you don’t experience the rough sensation on your throat that you sometimes get with other high nicotine E-Liquids. Nicotine salt based E-Liquids, like VapeSalt, also deliver nicotine to the body more efficiently making them ideal for those looking to quit!

For the best taste and smoothest vape experience, we recommend that VapeSalt should only be consumed using a MTL or pod device.

Can I Choose Which E-Liquids Flavours I Will Receive?

The individual bottles you receive will be picked at random, however you can pick a prefered flavour profile from these options: Desserts, Fruits, Mixed or Mixed XL.

One of the main reasons to subscribe is so we can surprise you with new and interesting flavours every month that you would not normally buy!

Will I Receive The Same Flavour More Than Once?

With our VapeSalts range we have favoured quality over quantity, so it is highly likely that you will receive the same flavour more than once.

However, this may change as we add more flavours to the VapeSalt range.

How Does The VapeMail Prize Wheel Work?

Every month we give away huge prizes to our members!

Each of our Gold subscribers will receive one spin per month and our Platinum subscribers will receive two spins per month.

There will be some fantastic prizes on offer, which may change on a monthly basis as we introduce better products.

Where Are Your E-Liquids Mixed?

All of our Icons Range, Shortfill and VapeSalt E-Liquids are all mixed in an ISO Clean Room.

What PG/VG Ratio Are The E-Liquids Included With VapeMail Subscriptions?

All VapeMail Shortfills and Icons Range E-Liquids are 70VG/30PG.

All VapeSalts are 50/50.

I Am A Previous VapeMail Subscriber, How Do I Sign Up Again?

All you have to do is log in and go through checkout with the package you want selected and follow the sign up instructions on page. You don’t have to make a new account!

Is There A Contract?

No, you can cancel at any time!

My order has not arrived, what do I do?

If your order hasn’t arrived after 5 days, please contact us.

Do you ever have discounts or money off?

Yes, we sent out discounts via email and through our social media accounts.

Does VapeMail Ship Worldwide?

Yes! However please keep in mind we are not responsible for any customs fees you may incur.

Can I Upgrade/Downgrade My Subscription After I Sign Up?

Yes you can. Contact us here.

How Do I Change My Delivery Address?

Please contact us and we will change this for you.

How Much Does Delivery Cost?

Free within the UK! Non UK pricing is automatically added at checkout depending on your location.

Can I refer a friend?

Yes, you can refer a friend and receive free credit to spend on VapeMail. You can find out more here.

Can I be a rep or affiliate?

If you’re interested in becoming a rep or affiliate, you can contact us via Facebook or Instagram to discuss this further.

What payment methods do you accept?

We accept debit and credit card payments. We also accept 

How does direct debit work?

Direct debit is processed by GoCardless. When you sign up to Direct Debit, you complete a mandate. This is authorises the recurring monthly payment for your subscription. Payments on your bank statement may appear as GoCardless. GoCardless are authorised by the Financial Conduct Authority to provide payment services as an Authorised Payment Institution. They serve more businesses than any other Direct Debit provider. You can find out more about GoCardless here: https://support.gocardless.com/hc/en-gb/articles/115002835269-FAQs-for-customers-paying-through-GoCardless#ddm1

How do I check out?

  1. Select the subscription or product you’d like to buy. 
  2. Head to checkout. 
  3. If you are a returning customer you can log in.
  4. If you have a discount code, enter it in ‘Have a coupon code?’
  5. Provide your shipping details, add your email address and create a password.
  6. Check your order is correct
  7. Select your payment method: Credit/Debit Cards or Direct Debit. 

If you select Credit/Debit Cards, you can enter your card details. Agree to the terms & conditions then select Place Order. Your order has been placed!

 

If you select Direct Debit, agree to the terms & conditions then select Subscribe Now. You can provide your bank details, select ‘Set up Direct Debit’. Check your details and select Confirm. Your order has been placed!

Is my payment secure?

Debit and credit card payments are processed by WorldPay. WorldPay uses state of the art security tools and techniques to ensure that you are protected against online fraud. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax – because WorldPay ensure that your online purchase details are encrypted using complex logarithm methods. For more information about WorldPay online security visit the WorldPay website at www.worldpay.com.

 

Why don't you offer PayPal?

Unfortunately PayPal no longer support the sale of Vape Products